Returns & refunds.
Our returns policy, and your rights under Australian Consumer Law.
Last updated: 14 October 2026
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, unsafe, or significantly different from its description, you're entitled to a remedy. For a major failure, you can choose a refund or a replacement. For a minor problem, we'll repair or replace it. Nothing in this policy limits those rights.
Faulty or incorrect items
If your item is faulty, damaged, or not what you ordered, email support@team365.com.au with your order number, a short description, and photos. We'll cover the cost of returning it and refund any original shipping cost where a refund applies.
Change of mind
We're happy to accept change-of-mind returns within 30 days of delivery, as long as the item is:
- unworn, unwashed and in the same condition you received it
- returned with all original tags and packaging
For change-of-mind returns, you'll need to cover the cost of return shipping, and original shipping costs aren't refunded. Once we receive and check the item, we'll refund you to your original payment method or offer an exchange.
Items we can't accept for change of mind
- Items marked as final sale at the time of purchase
- Socks and other items that can't be resold for hygiene reasons, unless they're faulty
- Custom or personalised items, unless they're faulty
How to start a return
Email support@team365.com.au with your order number and what you'd like to return. We'll reply with the return address and next steps. Please don't send items back without contacting us first.
Refund timing
Approved refunds are processed within 5 business days of us receiving the return. Your bank or card provider may take a few extra days to show it.
Contact
Questions? Email support@team365.com.au. TEAM 365 is a registered business name of A Stavrou & D.R Wonson (ABN 39 407 695 987).