Shipping policy.
How and when your TEAM365. order gets to you.
Last updated: 14 October 2026
Where we ship
We currently ship to addresses within Australia. International shipping isn't available yet. If you're overseas and want in, email support@team365.com.au and we'll let you know when it opens.
Processing time
Orders are packed and dispatched within 3 business days of payment (Monday to Friday, excluding NSW public holidays). During a drop, high order volumes can add a day or two. We'll tell you if anything is delayed.
Shipping costs and delivery times
Shipping options and costs are shown at checkout before you pay. Orders are sent with Australia Post or a similar tracked carrier. Delivery times after dispatch are set by the carrier and vary by location, with metro areas usually faster than regional and remote areas.
Tracking
Once your order ships, you'll get an email with a tracking number. If it hasn't arrived within 3 business days of your order, check your junk folder, then contact us.
Pre-orders and limited drops
Some releases may be sold as pre-orders. Where that's the case, the expected dispatch date will be shown on the product before you buy, and we'll keep you updated if it changes.
Address details
Please check your delivery address at checkout. If you spot a mistake, email us as soon as possible. We can update it if the order hasn't shipped yet. We can't be responsible for orders sent to an incorrect address entered at checkout, but we'll do what we can to help.
Lost or damaged parcels
If tracking shows your parcel as delivered but you can't find it, or it arrives damaged, email support@team365.com.au within 7 days with your order number (and photos if it's damaged). We'll work with the carrier and sort out a replacement or refund.
Contact
Questions? Email support@team365.com.au. TEAM 365 is a registered business name of A Stavrou & D.R Wonson (ABN 39 407 695 987).